Code:You offers the Google IT Support Professional Certificate through Coursera, designed to help learners launch a career in information technology. This 12-week course includes no-cost access to Coursera and dedicated mentor support to guide you along the way. By the end of the 12 weeks, participants will gain job-ready skills in IT support and earn a certificate that opens the door to high-demand technology careers.
The IT Support Pathway will cover the following topics:
Technical Support Fundamentals
- Computer Hardware
- Software Troubleshooting
- Customer Service
Computer Networking
- Networks, Internet, and IP Addresses
- DNS
- Troubleshooting network issues
Operating Systems
- Windows, Linux, and MacOS
- File systems, command line
- Process Management
System Administration
- Servers
- Virtualization, cloud computing
- Sys admin basics
Cybersecurity
- Security concepts
- Encryption
- Threats and best practices
